Delete your KioSnap account

1. Delete it yourself, from the dashboard

This is the fastest route and it works the same on the web dashboard and in the KioSnap Vendor Android app.

• Sign in and open Settings, then the Account tab.
• Scroll to “Delete this store” and tap it.
• Enter your password and type DELETE to confirm.

2. Ask us, if you cannot sign in

If you have lost access to your login, email hello@kiosnap.com from the email address on the account, or call +91 9099 444121. Tell us your store name or storefront link. We verify that the request comes from the account holder before acting on it, which usually means confirming the registered mobile number. We act on verified requests within 30 days.

3. What happens, and when

A deletion request does not erase anything immediately. Your store leaves the KioSnap marketplace, search and every listing surface the same day, your paid plan is cancelled straight away so nothing further is charged, and every device is signed out. Your data is then erased 7 days later.

That gap exists so a request made by mistake, or by somebody who picked up an unlocked counter phone, can be undone. During those 7 days you can sign in and cancel the deletion from the same screen, and your store comes back. The one thing cancelling does not restore is your payment method, because the auto-pay mandate is cancelled at the gateway when you ask to delete; you set that up again.

4. What is erased

• Your account: name, email address, mobile number and password.
• Your business profile: address, description, logo, banner, brand colours and gallery.
• Your catalog: items, variants, categories, combos, offers and every photo and video you uploaded.
• Your trading records: orders, order history, customers, tables, sessions and enquiries.
• Your books inside KioSnap: day book entries, day closures, expenses and recurring bills.
• Your people: staff logins and their roles.
• Your devices: push notification tokens and any registered desktop or Android devices.
• Your analytics: storefront events, daily rollups and dashboard usage records.
• Reviews customers left on your storefront, and their photos.

5. What we keep, and why

We keep the invoices, payments and credit notes for what you paid KioSnap. Indian tax law requires a business to retain its own books and the documents it issues, and those records are ours as much as yours. They are kept attached to an account that no longer carries your name, email address or mobile number.

We do not keep your catalog, your orders, your customers or your photographs. The distinction is simple: we retain what KioSnap was paid, not what your shop sold.

6. Your storefront link

Once erased, your storefront URL stops working and the address is released. Anyone can register it afterwards, so a printed QR code pointing at it should be taken out of use.

7. Questions

Email hello@kiosnap.com. If you are asking about data protection specifically, our Privacy Policy explains what we collect and the rights you have under the Digital Personal Data Protection Act, 2023.