Run your live order board
Counter is your live board. Orders flow through three stages (New, In kitchen, Ready), side by side as columns on a computer and one after another on a phone, and every order needs only a tap or two to move along.
How many taps depends on how you work: in "On my own" mode it's two taps per order (accept with payment, then food ready) and everything else is automatic.
Open Counter
Tap "Counter" in the sidebar on a computer, or in the bottom bar on a phone (the KioSnap Vendor app has it there too). New orders appear under "New" the moment customers place them, with a repeating alert that keeps ringing until someone acts (silence it with the "Silence" chip). When money is involved, "Refund due" and "Payment due" appear above the stages.
Accept the order with its payment
Tap "Cash" or "UPI" to record how the customer paid. Cooking starts automatically. If "Accept before payment" is on, "Accept and collect later" accepts now and tracks the balance for you.
Move it through the kitchen
Depending on how you work you'll tap "Start preparing", then "Food ready", then "Handed over". In "On my own" mode the middle steps run themselves.
Collect what's due
An order accepted to collect later shows "Unpaid · ₹120" on its card, with its own "Collect ₹120" and "Ask to pay" buttons; "Collect ₹120" asks whether it was Cash or UPI. Unpaid balances on handed-over orders gather under "Payment due" at the top; refunds owed appear under "Refund due". Clear both and your Day Book tallies itself.
Use the secondary actions when needed
Every card also has "Edit", "KOT", "Bill" and "Cancel", plus "Move back" to put an order one stage back (cancelling always asks for a reason, and customers read it word for word). "Send bill on WhatsApp", "Send ready message" (once the order is ready) and "Call" reach the customer.
Look up past orders
"Past orders" opens Orders, the full record, which opens on "Today": tap a status chip to filter (including "Scheduled" for orders booked for a later time), pick another date range, and search in the "Number, name or mobile" box. Tap an order to open it.
Good to know
- Orders waiting too long are flagged on their card (like "Waiting 12m") so nothing slips during a rush.
- Orders on a dine-in table tab skip payment at accept time. They pay with the bill when the table settles.
- Change how much is automated anytime in Settings → How you work. Switching is always safe.
Related guides
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